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Customer Support

FAQ

FAQ

Quick -but detailed- answers to the most common questions, regarding the use and functions of WEBOXIT service.
  • What is the WEBOXIT service?
    WEBOXIT is a secure, self-service way to either send or pickup parcel boxes, using a convenient location near you and online payment.
  • What kind of parcel boxes may I deliver using the WEBOXIT service?
    Send your box of goods using the original WEBOXIT BOXES, available at all WEBOXIT Stations. Choose among the four handy sizes to perfectly suit your delivery needs, loading up to 2 / 5 / 10 / 20 kg individually.
  • What are the WEBOXIT STATIONS & where are they located?
    WEBOXIT STATIONS are personnel assisted Parcel-box Drop and Pickup stations with parking availability, supported with POS and Box Locker; located inside the selected AEGEAN OIL gas stations in more than "?" cities and towns across Greece.
  • How do I locate a WEBOXIT station?
    Just type the address of your current location in "WEBOXIT Station Finder" on the weboxit.com homepage and browse the nearest stations on the live map. * Learn more about how to find a WEBOXIT Station here.
  • How do I send a WEBOXIT BOX?
    In four Quick and easy steps: 1. Prepare your WEBOXIT BOX parcel & login to the weboxit.com via any computer or mobile device. 2. Enter the recipient's name/address & set the Drop+Pickup WEBOXIT STATIONS. 3. Checkout online and get your e-voucher on screen. 4. Drop the parcel to the WEBOXIT Station... Anytime it comforts you. * Learn more about sending a package from a WEBOXIT Station here.
  • How do I receive a WEBOXIT BOX?
    Once a WEBOXIT BOX is either "on its way" or "delivered" we will notify you via SMS & email with your unique (?-digit) tracking code. • Use this code here to track your WEBOXIT BOX at any time, or • Visit the WEBOXIT Station to enter the code on the WEBOXIT POS touchscreen and receive your BOX with the help of the assisting personnel. * Learn more about picking up a package from a WEBOXIT Station here.
  • How long do I have, to pick up my WEBOXIT BOX parcel?
    You may collect your WEBOXIT BOX parcel within Five (5) working days. If you are not able to do it within this time-frame, it will return to the sender, who will also get charged with the additional returning fee.
  • Can I return a carton box parcel using the WEBOXIT delivery service?
    WEBOXIT is a single route delivery service. The only way for a delivered WEBOXIT BOX parcel to "return," is, if it is not collected by the recipient, within five days after delivery notice. Uncollected items will return to the sender, who will also get charged with the additional fee.
  • What kind of items/products can be delivered using the WEBOXIT service?
    Most items that can effortlessly fit inside a WEBOXIT BOX can be delivered using the WEBOXIT delivery service; however, there are a few restrictions. Learn more about the postal delivery eligible items here.
  • I had a problem with a WEBOXIT delivery. What should I do?
    Please contact customer service here.